Lighting design, installation and more: answers to frequently asked questions about your project with Platinlux
Here you will find the most important information about lighting design, installation, choosing lighting fixtures and collaboration: compact, understandable and concise.
Answers about lighting and design
How does Platinlux's free lighting design service work?
What is the best way to contact you?
What are the costs associated with lighting design and installation?
Should I purchase Platinlux lamps through you or through the electrician?
When does the reduced VAT rate apply (e.g. 4% or 10%)?
Does Platinlux also offer lighting for offices and commercial premises or relamping services?
Do I need to make an appointment?
Can I book the lighting design and purchase the lighting fixtures myself?
Are assembly and repair services available, and how much do they cost?
Does Platinlux offer its services only in South Tyrol or beyond?
How does collaboration with architects and electricians work?
Can I order special colours or customised lamps?
Can I order lamps online?
What do I need to prepare for a lighting consultation? Can I contribute my own ideas or mood boards?
How does Platinlux's free lighting design service work?
After receiving your request, we will discuss your project together, examine the floor plans and furnishing plans, and clarify any questions you may have. On this basis, we will create a customised lighting design that will serve as the basis for the quotation and implementation.
What is the best way to contact you?
What are the costs associated with lighting design and installation?
Lighting design is generally free of charge. Installation services are calculated based on the specific project and depend on the scope, the work required and local conditions. Upon request, we will provide you with a transparent quote in advance.
Should I purchase Platinlux lamps through you or through the electrician?
The decision is yours. The lamps can be purchased directly from us or from your electrician, depending on how your project is organised.
When does the reduced VAT rate apply (e.g. 4% or 10%)?
For portable lamps (e.g. table lamps or floor lamps), the full VAT rate normally applies. For recessed, surface-mounted or plastered lamps, a reduced rate may be applied in combination with installation, depending on the item and the general conditions.
Does Platinlux also offer lighting for offices and commercial premises or relamping services?
Yes. We design and manufacture lighting systems for offices, shops and other commercial spaces, and we also carry out relamping projects, including for existing systems and older lighting fixtures upon request.
Do I need to make an appointment?
For lighting consultation and design, we recommend that you make an appointment so that we can devote all the time necessary to your project. However, you are always welcome to visit the showroom spontaneously.
Can I book the lighting design and purchase the lighting fixtures myself?
Yes, it is possible. However, we recommend coordinating the design and choice of products in order to achieve a harmonious result from both a technical and aesthetic point of view.
Are assembly and repair services available, and how much do they cost?
Does Platinlux offer its services only in South Tyrol or beyond?
Our installation services are concentrated in South Tyrol. If necessary, we also offer lighting design and consulting for projects outside the region and internationally.
How does collaboration with architects and electricians work?
We work closely with architects, planners and electricians, providing plans, technical data and lighting calculations, and coordinating details directly with those involved – so that planning, execution and effect ultimately come together harmoniously in the space.
Can I order special colours or customised lamps?
Yes. Many manufacturers offer special colours, special finishes or customised solutions. We will check the options for your project and advise you on feasibility, delivery times and costs.
Can I order lamps online?
Yes. In our online shop at www.platinlux.com, you will find a wide selection of products that we ship worldwide.
What do I need to prepare for a lighting consultation? Can I contribute my own ideas or mood boards?
Floor plans (in DWG or PDF format) are particularly useful for the design process. We also welcome photos, sketches, personal ideas or mood boards: the more we know about your style and preferences, the more personalised your lighting design will be.